Courtney's offers a claims service to allow our customers to return mechandise and correct delivery or invoice errors.
The service is only for products purchased from Courtney's and is subject to certain rules and procedures. Customer co-operation in the following measures will allow Courtney's to process claims effectively and efficiently. Courtney's will reserve the right to refuse or correct any claims not conforming to procedures.
Warehouse Errors

Over Shipments
For items received and not invoiced for , call and report the error.
     -If you decide to keep the product, we will invoice you.
     -If you are returning the product, we will arrange pick up.

Short Shipments
     - Before claiming a shortage, ensure your order was completely check off before it was put out for sale.
     -Make sure your employee has counted the number of boxes delivered with the delivery driver and signed for the correct number.
     -All claims must be called in between 9:00 am and 4:pm within 24 hours of delivery or on the next business day. You must provide the invoice number and the item number. 
     -For every short claim, Courtney's will:
        -Check the picking slip to verify picking and checking 
        -Count our present inventory on hand 
        - Check the invoice for signatures for the number of pieces delivered 
Courtney's reserves the right to refuse any claim request that have not complied with the above conditions.

Damaged Goods
Any products delivered in a damaged condition must be reported within 24 hours or the next business day between 9 am and 4 pm. We will then arrange for pick up and issue a credit when the product is returned. 

Note drivers are not authorized to pick up any damaged goods except for stock damaged at time of delivery or with an authorized pick up slip. 

Price Adjustments 
All pricing error must be called in within one week of delivery. Courtney's will confirm error and issue a credit if warranted. 

Customer Errors
If a wrong quantity or wrong product was ordered, error must be called in within 24 hours or the next business day between 9 am and 4 pm. We will arrange for pick up and issue a credit upon return of product. Products must be returned in original packaging and in  "re - saleable " condition to receive credit.
Returns are subject to a 10% restocking charge.

Note
All claims must be reported within 24 hours. The original invoice number must be recorded with each claim. All invoices should be paid in full, do not deduct your claim until you have received your credit note. Partial payments of invoices will not be accepted and your account will go on hold until full payment is received. You should receive your credit note the following week.

Check List
    -Claims called in between 9 am and 4 pm.
    -Have your original invoice with you.
    -Have your returns ready for driver on next delivery with original invoice or a copy.